Frequently Asked Questions

Getting the FullCourt.ai App
Q:
Where can I find and download Fullcourt.ai?
A:
FullCourt.ai is an app you can use with an iPhone (iPhone 8 or later, with iOS 14.0 and above). You can download the app from the App Store. FullCourt.ai is not yet available for android.
Q:
What type of phone do I need to have?
A:
FullCourt.ai works with iPhone 8 and later versions. You need to have iOS software version 14.0 or above. FullCourt.ai is not yet available for android.
Q:
Do I need more than one iPhone?
A:
No, you can use the FullCourt.ai app and film games using just one iPhone. However, filming with two iPhones provides additional functionality, including the ability to film the entire court or field (in basketball, you won’t even need to worry about following the action - our AI does it for you!). You’ll need a special holder to support filming with two iPhones; please contact us to order your holder. Learn more about filming with one or two iPhones in the Filming Section of our FAQs.
Q:
Can I use FullCourt.ai with an iPad?
A:
Yes, you can use FullCourt.ai, including filming games in Single Camera Mode, with an iPad running version iOS software version 14.0 and above.
Q:
Why is using FullCourt.ai to record games better than just using my phone’s camera or a video camera?
A:
FullCourt.ai offers many advantages over “traditional” filming, including:
  • Capture highlights easily while the game is being played, even while sitting in the stands
  • Share highlights with family, friends, other team members, coaches or on social media - all while the game is still being played
  • Create highlights with special effects, including slow motion and zoom
  • Film the entire field of play and have our AI follow the action (currently basketball games only; others coming soon) so you don’t have to worry about being a cameraman
  • Share full game video with others, including those who weren’t able to make it to the game
  • Free up valuable storage space on your phone - all video is stored securely in the Cloud
Q:
How much does FullCourt.ai cost?
A:
As we are in Beta mode, there is currently no cost to use the FullCourt.ai app. Users who would like to film in FullCourt Mode with two iPhones require a special holder - please contact us to purchase a holder for $30.
Getting Started
Q:
I just downloaded the app. What do I do now?
A:
The first time you open the app, you’ll be prompted to choose your Notifications and Bluetooth settings. Allowing Notifications means you will get alerts when new film is recorded and clips are created for your team(s). Allowing Bluetooth means you will be able to film games using two iPhones in order to capture the entire court or field without having to follow the action. You can always adjust these later within your iPhone settings.
  • Click “Don’t Allow” or “Allow” to receive notifications
  • To turn on Bluetooth, press “Settings,” otherwise click “Close”
  • Press “Next” at the bottom or “Skip now” in upper right to go to the signup page
Q:
What kinds of notifications will I receive if I allow notifications?
A:
You will receive notifications when someone creates a video or highlight clip for any team you’ve joined. This can be a great way to follow the action if you are not able to attend the game, or if you’d like to see big play highlights in real time.
Q:
What does it mean if I enable Bluetooth in my settings?
A:
Enabling Bluetooth for FullCourt.ai will allow you to do two things. First, you will be able to film a game using two iPhones in what we call “Pano mode.” This allows you to set up the cameras without having to worry about following the action since you’ll be filming the entire field or court from end to end (you’ll need to have a FullCourt.ai holder to properly set up the two iPhones). Second, even if you’re only filming with one iPhone, you’ll be able to mark and “clip” highlights using a separate phone. This means you can set up one iPhone to film the game, and sit in a seat away from the camera while using the other iPhone to capture highlights.
Q:
How do I create an account?
A:
Once you’ve downloaded the FullCourt.ai app from the App Store:
  • Open the app
  • Click the “Sign Up” link
  • Enter your email address and desired password
  • Click the “Sign Up” button
Q:
Should I create a team or join a team?
A:
When you first sign up with FullCourt.ai, you’ll be asked if you’d like to “Create a Team” or “Join an Existing Team.” All of the videos that are filmed with FullCourt.ai are organized by team. If you are the first person on your team to use FullCourt.ai, click “Create a Team.” You’ll then be able to invite others (parents, players, family, friends, coaches) to join your team and they will have access to all video and highlights. Other team members can also film and create and edit their own clips. If someone has already created a team for you to join, you should have received a message with a special link or code. In the case of a special link, click the link and you’ll automatically be added to the team. If you received a code, select “Join an Existing Team” and enter the code you received to be added to the existing team.
Q:
How do I create a team?
A:
  • Click on the “Create a Team” button
  • Enter your team’s name
  • Select your team’s sport
  • Click the “Done” button
Q:
How do I join an existing team?
A:
The way you join an existing team depends upon whether or not you’ve already created your FullCourt.ai account:
If you haven’t created an account yet you can join an existing team automatically or using a unique Team Code:
  • Download the FullCourt.ai app from the App Store
  • Click the “Sign Up” link
  • Enter your email address and desired password
  • Click the “Sign Up” button
  • If you received a special link in your invitation, you’ll be added to your new team automatically. If you received a unique Team Code, press the “Join an Existing Team” button
    • Enter the team code you received in the popup box (the code is NOT case-sensitive)
    • Click “Join”
  • You’ll receive a “Welcome to Team” message
  • Press “See Highlights” to dismiss; a “Welcome to FullCourtAI” message also appears
  • Press “OK, got it” or the X in the upper right corner to dismiss and view “My Studio”
If you already have a FullCourt.ai account:
  • Login to your account
  • Click on “My Teams” at the bottom of the screen
  • Click on “Join Existing Team” in the upper right
  • Enter the team code you received in the popup box (the code is NOT case-sensitive)
  • Click “Join”
  • You’ll receive a “Welcome to Team” confirmation message
  • Click on “See Highlights” to dismiss the confirmation message
Navigating the App
Q:
What are the different sections of the app?
A:
There are four primary tabs or sections within the FullCourt.ai app, all listed across the bottom of the screen. When you are logged into the app, you will always start in the My Studio section.
  • My Studio - All of your videos and highlights (what we call “clips”) live in My Studio. Videos are organized in chronological order, by date, with the name of the game (or date and time if using the default name), followed by any “clips,” and then the Full Game video. You can view, edit, download, share and delete video in My Studio. Within My Studio you’ll also find several buttons toward the top of the screen that allow you to filter your videos, start filming and clip remotely from another iPhone.
  • My Teams - Any team you’ve created or have been invited to will be listed here. You can see other members and invite new members with My Teams.
  • Shop - Need to order a FullCourt.ai holder for two iPhones, or need a mount or tripod? Please contact us.
  • Profile - This is where you can edit your name and adjust settings for FullCourt.ai, including things like video quality and video uploading.
Filming Video
Q:
Do I need to be connected to wifi in order to film a game?
A:
No, you do not need to be connected in order to film. If you are offline and not connected to WiFi or a cell signal, the film will be stored locally on your phone until you reach a connection. Once connected, the app will upload the film in the background to the Cloud and remove the film from your local storage as soon as it’s uploaded (you do not need to do anything; this process will happen automatically.
Q:
How do I film a game?
A:
  • Make sure you are in the My Studio tab
  • Click on “Film Video” in the upper left (if this is the first time you’re filming a game, on the next screen press the “Start Recording” button)
  • Select your Recording Mode
    • Choose “Single Camera Recording” to film with one iPhone
    • Choose “FullCourt Recording” to film with two iPhones (this allows you to film the entire court or field without having to move the camera)
  • Follow the instructions below for your selected recording mode
Q:
How do I film in “Single Camera Recording” mode?
A:
  • Secure your iPhone into a tripod for best results
  • Select “Single Camera Recording”
  • The app will switch automatically to landscape orientation; adjust your tripod if necessary
  • Click “OK” to give FullCourt.ai access to your iPhone’s camera (this is not optional)
  • Click “OK” if you’d like to give FullCourt.ai access to the iPhone’s microphone (this is optional)
  • You’re now in filming mode, and you’ll see some additional buttons:
    • The large red recording button allows you to start/pause/stop filming
    • The minus and plus buttons allow you to zoom (for best results, we recommend you stay at 1.0x)
    • The brightness button
  • To begin filming, press the red Record button
  • You’ll notice the Record button switches to a Pause button, and a small “Clip” button is now visible in the lower right corner. Press the “Clip” button whenever you want to capture a highlight (what we call a “clip”) while recording. See instructions for clipping below.
  • To pause or finish recording, press the red Pause button. You can pause during a prolonged period such as a timeout or end of period, and hit the Record button to resume recording.
  • When you are finished recording, press the “End Game” button. An End Game popup will prompt you to enter a name for this game, or you can just use the default date and time.
  • Click “Finish.” This creates a Full Game video. You will be able to view, edit and share this video and any clips within your My Studio tab.
Q:
What is “FullCourt Mode?”
A:
“FullCourt Mode” is what we call a game you record using two iPhones in a special holder. Filming in FullCourt Mode allows the cameras to capture the game from end to end of the court or field, without you having to move the cameras to follow the action.
Q:
How do I film in FullCourt Mode?
A:
  • Make sure you have a special FullCourt holder that allows you to attach both phones securely to a tripod. Contact us to purchase a holder for $30.
  • Make sure both iPhones have Bluetooth enabled
  • Place both iPhones in the holder, in landscape (sideways) orientation. It does not matter which iPhone goes on top
  • On your iPhone, select “FullCourt Recording.” You will see a list of Available Devices. This list includes your iPhone (“your device”) and other available phones
  • Beneath “Select Second Camera” you will see the second iPhone listed. Click on the “Sync” button to the right of the second iPhone
  • The app will sync the two iPhones and let you know if the connection was successful. If so, click the “OK” button(if unsuccessful, try closing and reopening the app on both devices and sync again).
  • The app will now help you confirm the proper placement of your iPhones within the holder, by directing you to use the “A” or “B” pin placement in the holder. If both phones are iPhone 11 or later, use position A. If one or more phones are X or earlier, use position B.
  • Click “OK”
  • You will see another confirmation. Select “Start Recording”
  • You will see a Record screen on both iPhones, with an “”Overlapping Area.” This overlapping, or common, area is essential to enable FullCourt.ai to create the full panoramic view. If necessary, adjust the cameras so the same part of the field or court is visible in the “overlapping area” of BOTH iPhones. Need help? Watch the brief video below.
  • To begin filming, press the red Record button (you only need to do this on one of the phones)
  • You’ll notice the Record button switches to a Pause button, and a small “Clip” button is now visible in the lower right corner. Press the “Clip” button whenever you want to capture a highlight (what we call a “clip”) while recording. See instructions for clipping below.
  • To pause or finish recording, press the red Pause button. You can pause during a prolonged period such as a timeout or end of period, and hit the Record button to resume recording.
  • When you are finished recording, press the “End Game” button. An End Game popup will prompt you to enter a name for this game, or you can just use the default date and time.
  • Click “Finish.” This creates a Full Game video. You will be able to view, edit and share this video and any clips within your My Studio tab.
Q:
What’s the best way to position the camera(s) for filming a game?
A:
There are no requirements in terms of positioning during filming. You want to be in a position where you are able to capture the full court or field of play while also ensuring that your tripod, holder and phones are not in danger of being contacted by players or spectators. As a general guideline we recommend the following:
  • if you have two iPhone 11s or higher: at center court or midfield, roughly 3-6 feet from the side of the field
  • if you have two iPhones but only one is iPhone 11 or higher: at center court or midfield, roughly 25 feet from court, or in line with the foul-line extended, roughly 10 feet from court
  • if you have two iPhones 10 or lower: at center court or midfield, roughly 25 feet from court, or in line with the foul-line extended, roughly 10 feet from court
Q:
Can I move the camera(s) to a different location once I’ve started filming?
A:
Yes. If you need to move to a different location once you’ve already started filming, first press the Pause button to pause filming. Then, move to your desired location. Set up the tripod and holder to get the best view you can and then press the Record button to begin recording again. If you are filming in FullCourt mode, make sure you have proper overlap between the two iPhones, then press the Record button. If you are filming in Single Camera Recording mode, hit Record as soon as you are set in your new position.
Q:
I’m in the stands and the camera is really far away from the field or court. Should I zoom in on my iPhone before filming?
A:
If you are filming in FullCourt mode with 2 iPhones there will not be any option to zoom. You will actually be able to edit and zoom after the Full Game video and Clips have processed and are available for download. If you choose Single Camera Recording, the zoom will be located in the bottom left corner of the screen, represented by the - and + buttons with the precise zoom amount in between them. If you are far enough away and can capture the full court or field of play with 1 iPhone in Single Camera mode without needing to move your tripod back and forth, you may prefer that setup so you can zoom in on the action.
Q:
I’m filming outside and it’s very hot. Do I need to worry about my iPhone overheating?
A:
Yes. If the phone gets too hot and overheats, your iPhone(s) might display the operating system temperature warning that says your phone needs to cool down before it can continue operating. The app will provide a warning if your phone becomes overheated or if there is too much pressure being exerted on the phone(s); in this case, the frame rate of the recording will be reduced to 20 frames per second.

Some common actions you can take to help lower the temperature of your phone:
  • Closing all other apps that are open
  • Restarting
  • Filming in an operating temperature between 32° to 95° F
  • Removing your case
  • Using natural shade or an umbrella to prevent the phone(s) from being in direct sunlight
Capturing and Editing Highlights (“Clips”)
Q:
What are “Clips?”
A:
Clips are what we call highlights, and let’s face it, everyone loves highlights. We make it easy for you to capture and share Clips during and after the game.
Q:
How do I create a Clip?
A:
You can capture Clips while filming is in progress or create them from the Full Game video after the game is over.

To create a Clip while filming:

When there’s a play that just happened that you want to save as a highlight:
  • Press the “Clip” button in the lower right corner of the iPhone recording the game (you can use either iPhone if you’re recording in FullCourt Mode). This automatically saves the prior 12 seconds from the video as a Clip and drops it into My Studio. You’ve just magically gone back in time and captured the big play!
  • You can continue to hit the “Clip” button whenever you see something highlight-worthy and they will all be saved as separate highlight videos within My Studio
  • When you press the Clip button, a window will slide from the right with a series of emojis. You can tap any emoji to apply it to a Clip.
To create a Clip after the game and filming is over, or to learn how to edit Clips, follow the instructions in the Editing Video section.
Q:
What is “Remote Clipping?”
A:
With Remote Clipping, you can even capture clips without standing next to the iPhone that is filming the game. Go ahead and take your seat in the stands and use a different phone to capture the Clips during the game.
Q:
How do I use Remote Clipping?
A:
  • Go to My Studio (tab in lower left corner) on the phone that is not being used for recording
  • Press “Remote Clipping” in upper right corner
  • Make sure the iPhone has Bluetooth enabled
  • Press “Select Devices” in the upper right corner
  • Beneath “Available Devices,” find the iiPhone you want to use and click “Connect”
Viewing and Editing Video
Q:
I’m done filming a game. How do I find my Full Game video and Clips?
A:
All video you’ve taken, including the Full Game video and any Clips, appear in the My Studio tab of the app (tab in lower left corner). Video is organized chronologically by date and/or name of the game, with Clips appearing first, followed by the Full Game video.
Q:
Where is the video saved?
A:
All video that appears in My Studio is stored in the Cloud, not on your device. This means everyone on your team can access the video as well within the app. You can also download Clips to your device and easily share Clips directly from the app.
Q:
How do I view video?
A:
You can view video within the My Studio tab.
  • To view the Full Game, click on the Full Game video (located beneath any Clips). The video will load and start playing.
  • To view Clips, click on the Clip you’d like to view
  • The download arrow will change to a green check mark
  • Click on the Clip again to play
Q:
Can I edit video?
A:
Yes, you can edit video and Clips in My Studio, including:
  • Zooming in or out
  • Trimming or extending Clips
  • Adding slow motion effects to Clips
Q:
Where do I edit video?
A:
  • In My Studio, press the Full Game video or Clip you’d like to edit
  • You are now on the View and Edit Screen. For ease of use and the best viewing experience, turn your phone sideways to landscape mode.
  • You will see a variety of viewing and editing functions.
    • On the top bar:
      • Back button to return to My Studio
      • Button indicating zoom level of the camera (e.g. 1.0x, 2.0x, etc.)
      • Timer button to add slow motion effects
      • Sharing button to share or save Clips on your iPhone. Note: this button is not active for Full Game video
      • Scissors button to adjust the length of Full Game video and Clips
      • If your video was filmed in FullCourt mode using two iPhones, you will see buttons for “L” (left), “P” (panoramic), and “R” (right) - clicking on these buttons changes the video view to the left camera, right camera, or both cameras (panoramic, aka Full Court mode)
      • The back and forward arrows will cycle through clips you’ve already created
    • On the bottom bar:
      • Play/pause button
      • Film reel showing the time and any Clips (represented by blocks of green)
Q:
How do I edit video?
A:
  • To edit an existing Clip, click on the Clip you want to edit. You will see a download progress circle and then a green check mark once the clip has been downloaded in the app. Press the clip and then you will go into Edit Video mode.
  • You are able to edit in both portrait and landscape mode. If you are in portrait mode, press the Edit button or the scissors icon. If you are in landscape mode, press the scissors icon.
  • The green Clip area turns yellow for you to be able to set the start and end of the Clip. You can select and drag the start and end of the Clip to shorten the Clip.
  • To lengthen the Clip, click on the Clip after it has finished downloading. Then, press on the green Clip area and drag to the left. You will see the green Clip turns gray. You are now playing video from the Full Game. The gray areas on the Full Game video timeline represent where Clips have been taken.
  • Click on Edit or the scissors icon. You will see a green download progress circle download 60 seconds of the Full Game video for you to edit.
  • You can now drag the start and end of the Clip to lengthen the Clip appropriately, with the yellow area representing the start and end of the Clip you are creating.
  • To create a Clip from Full Game video, click on the Full Game video. Find the moment in the recording where you want to create a Clip and press Edit or the scissors icon.
  • You will see a green download progress circle download 60 seconds of the Full Game video for you to edit for your desired Clip. The available video from which to create a Clip will be represented in green on the timeline. The start and end of the Clip is determined by the yellow brackets.
  • After you have pressed Edit or the scissors icon, you are now in Edit mode, where you will be able to zoom, pan and use slow-motion to make your Clip look exactly how you want.
  • To pan, press on the video and drag up, down, left and/or right. To zoom, use the pinching motion with your fingers to zoom in and out. The zoom level is represented by a number with an “x” at the end of it. The slow-motion button is represented by a clock icon set at 4 o’clock. Pressing the slow-motion button will initiate slow-motion. Pressing it again will stop the slow-motion and play at normal speed.
  • The Clip will play and repeat on a loop. You are able to zoom, pan and initiate slow-motion while it plays. Your automation will be recorded and on the next loop playback, be represented in the Clip. Press the Save button to save your changes. You will now be viewing your new clip in Edit Mode where you can edit it further or share it. This new Clip will also be added to the Game event in My Studio.
  • If you filmed in Panoramic with a FullCourt Recording, you will also have the option to edit individual sides of the video. After pressing Edit or the scissors icon to get into Edit Mode, press on the L or R to access the individual sides. Creating a Clip of the L or R individual sides from a Panoramic recording will result in a Single Clip without the L, R and P.
Q:
Can I download video Clips to my iPhone?
A:
Yes! To download a Clip:
  • In My Studio, click on the Clip you’d like to download. This brings you to the Edit Video screen
  • Press the Share button (up arrow). You may see a brief “Preparing Clip” popup while the Clip is processed.
  • When processing is complete, the typical iPhone share screen will appear
  • Choose the “Save Video” option and press “OK” to give FullCourt.ai permission to add to your Photos.
Q:
Can I download Full Game Video?
A:
Yes! To download Full Game Video:
  • Go to My Studio
  • Find the game you’d like to download (games are organized by date and name)
  • Click on the 3 dots in the gray bar to the right of the Game Name
  • Click “Download Full Game Video”
  • You’ll see a message letting you know that we are processing your game for download. Once the game is ready (usually within 5 minutes), we’ll send you an email with a link where you can download the video to the device of your choosing (e.g. laptop, tablet, phone).
Sharing Video and Clips
Q:
How do I share video and Clips?
A:
There are two ways to share video and Clips from within the FullCourt.ai app:
  1. Full Game video and Clips are automatically shared as soon as they become available with all Team Members who have an account and have the FullCourt.ai app installed on their iPhone. Since Clips are small and processed quickly, this means Team Members can watch Clips almost in real-time. Since Full Game video takes longer to process in the Cloud (particularly for games filmed in FullCourt Mode), Team Members might not see video until after filming has ended and the video has been processed.
  2. To share a Clip:
    • Click on the Clip you’d like to share. This brings you to the Edit Video screen
    • Press the Share button (up arrow). You may see a brief “Preparing Clip” popup while the Clip is processed.
    • When processing is complete, the typical iPhone share screen will appear
    • Choose your desired option for sharing
You may also download a Clip to your Camera Roll to save and/or share with others as you normally would
Managing Team Members
Q:
How can I see who is on my team?
A:
  • Click the My Teams tab at the bottom
  • Click on your team name to view the list of team members and their role (“Member” or “Owner”)
Q:
What’s the difference between “Member” and “Owner”?
A:
  • “Members” have all privileges except the ability to delete video or delete members from a team. Members can view and edit video, create and edit clips, share video and invite other members onto the team
  • “Owners” are the only ones who can delete video or delete members of a team
  • Whenever someone is invited to join a team, they are automatically assigned as a “Member.”
Q:
As an Owner, how do I change a team member’s role?
A:
  • From the My Teams tab, click on the team name
  • In the list of team members you will see a dropdown menu to the right of each name
  • Click on the dropdown menu - a popup appears and you can choose the desired role (Owner or Member)
Q:
Do I have to be an Owner to invite other team members?
A:
No, Members can invite other members to join the team.
Q:
How do I invite other members?
A:
  • From the My Teams tab, click on the team name
  • Select “Invite Members” in the upper right
  • You’ll see a message containing a unique code for your team. You can copy that message or share it via text, email, etc. with those you’d like to join the team
  • People you invite receive the code along with a link to download the app so they can create their account and join the team
Managing Your Profile
Q:
How do I edit my name?
A:
  • Click on the Profile tab in lower right corner
  • Click on your name
  • Enter the name you’d like to use for all teams
Q:
How do I change the settings in my profile?
A:
  • Click on the gear icon next to your name in the Profile tab. From here you can adjust the following settings:
    • Clip Video Quality - This is the video resolution for Clips. We recommend you keep the default setting of Excellent (4K)
      • Excellent (4K)
      • Great (1080)
      • Average (720)
      • Poor (480)
    • Full Game Video Quality - This is the resolution for Full Game video. We recommend you keep the default setting of Great (1080)
      • Great (1080)
      • Average (720)
      • Poor (480)
    • Uploading - This determines how your video will be uploaded for processing. We recommend keeping both of these turned off.
    • Memory - This is the amount of memory you’re using in the app for downloaded Clips (Clips are stored in the app unless you’ve downloaded and saved them to your Camera Roll). If you delete videos, everything that has already been processed (both Clips and Full Game Video) will still be available in the Cloud via the app.
    • Version - This shows the latest version of FullCourt.ai on your iPhone
Additional Support
If you have any questions not addressed here or require assistance of any kind, please email us at support@fullcourt.ai.
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